Cancellation Policy

Last updated: September 2026

This Cancellation Policy explains how order cancellations are handled by DriveStack. It forms part of, and should be read together with, our Terms of Service and our Return, Refund & Replacement Policy. Nothing in this policy limits any cancellation, cooling-off, refund, return, warranty or other consumer right that cannot legally be excluded or restricted under applicable law.

1. Requesting a Cancellation

Customers may request cancellation of an order by contacting DriveStack at drivestack8@gmail.com as soon as possible after placing the order. Please include your order number and the reason for cancellation so we can assist you efficiently.

2. Before an Order Is Processed or Dispatched

Cancellation requests received before an order has been processed or dispatched will generally be eligible for cancellation and a refund, subject to applicable law.

3. After an Order Is Processed or Dispatched

Once an order has been processed, dispatched, or transferred to a fulfilment or shipping partner, cancellation may no longer be possible. In such cases, you may use the applicable return process described in our Return, Refund & Replacement Policy.

4. Refunds for Cancelled Orders

Where DriveStack accepts a cancellation and a refund is due, the refund will generally be issued to the original payment method. Processing times may vary depending on the payment provider or financial institution.

5. Orders Cancelled by DriveStack

We may cancel an order where permitted by law, including where a product is unavailable, incorrectly priced, affected by a technical or listing error, or where we reasonably suspect fraudulent or unauthorised activity. Where we cancel an order after payment has been received, we will provide any refund required by applicable law.