Frequently Asked Questions
Find answers to common questions about orders, shipping, and returns.
Orders and Shipping
How long does shipping take?
Orders are processed within 1-3 business days. After processing, standard delivery takes 8–30 business days within South Africa (7–20 business days internationally), with full tracking where available. All orders include a tracking number sent via email.
Do you offer free shipping?
Yes. Orders over R800 qualify for free standard shipping within South Africa, where the promotion is shown at checkout.
How do I track my order?
Once your order ships, you will receive an email with a tracking number. You can also visit our Track Your Order page.
Do you ship internationally?
Yes, we ship internationally. Shipping times and costs may vary by destination.
Returns and Refunds
What is your return policy?
We offer a 30-day return policy. If you are not satisfied, contact us within 30 days of delivery. Please see our Refund & Returns Policy for full details.
How do I start a return?
Email drivestack8@gmail.com with your order number and reason for return. We will send you instructions within 24 hours.
When will I receive my refund?
Approved refunds are generally processed after we receive and assess the returned item. Processing times may vary depending on your payment provider or financial institution.
Products
Are your products universal fit?
Most of our accessories are designed for universal fit. Product descriptions specify compatibility, so please check before ordering.
Do you offer warranties?
Warranty coverage varies by product. Where a manufacturer warranty applies, details are provided on the product page or on request.
Support
How do I contact support?
Email us at drivestack8@gmail.com. We respond within 24 hours, Monday through Friday.